Who We Are
AIRTKTSERVICES LLC is an independent travel assistance company based in Union, New Jersey. We provide phone-based travel coordination services to customers throughout the United States.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, call our phone line, or visit our website. We are an independent travel service provider and an accredited agency affiliated with US airlines, selling tickets on behalf of over 100 airlines.
Last Updated: April 2025
Information We Collect
Information You Provide Directly:
- Contact Information: Name, phone number, email address, mailing address
- Travel Information: Passport details, date of birth, gender, frequent flyer numbers, travel preferences
- Payment Information: Credit card numbers, expiration dates, billing addresses, payment method details
- Booking Details: Travel dates, destinations, airline preferences, seat preferences, special requests
- Account Information: Usernames, passwords, account preferences, communication preferences
- Customer Service Information: Inquiries, complaints, feedback, call recordings
Information Collected Automatically:
- Device Information: IP address, browser type, operating system, device identifiers
- Website Usage: Pages visited, time spent on pages, clicks, searches, referral sources
- Call Information: Call duration, call frequency, call dates/times, phone numbers, call recordings (where applicable)
- Location Data: General location based on IP address (not precise GPS)
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: Processing flight bookings, managing reservations, coordinating changes and cancellations
- Customer Communication: Responding to inquiries, providing booking confirmations, sending updates, notifying about status changes
- Payment Processing: Billing, invoicing, payment authorization, fraud detection
- Service Improvement: Analyzing usage patterns, improving website functionality, optimizing customer experience
- Marketing and Advertising: Sending promotional emails, special offers, travel deals (only with your consent)
- Compliance and Legal: Complying with laws, enforcing agreements, protecting legal rights
- Customer Support: Investigating complaints, resolving disputes, improving service quality
California Residents: Under the California Consumer Privacy Act (CCPA), you have specific rights including the right to know, delete, and opt-out of the sale of personal information. See the "Your Rights" section below for details.
How We Share Your Information
We may share your information with the following categories of recipients:
- Travel Partners: Sea and Sky Travel Solutions Private Limited (IATA-accredited), airlines, and other travel service providers necessary to complete your booking
- Payment Processors: Payment companies and financial institutions that process your payment methods
- Service Providers: Web hosting providers, email service providers, analytics companies, customer support platforms
- Legal Requirements: Law enforcement, government agencies, courts when legally required
- Business Transfers: In the event of merger, acquisition, or business sale, your information may be transferred
- Marketing Partners: Third-party marketers (only with your explicit consent)
We do NOT sell your personal information to third parties for profit. We share information only as necessary to provide services or as required by law.
Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations:
- Booking Records: Retained for the duration of your travel plus 7 years (for tax and regulatory compliance)
- Payment Information: Retained only as long as necessary for billing and fraud prevention
- Customer Communications: Retained for 3 years or as required by law
- Call Recordings: Retained for 2 years unless you request deletion earlier
- Website Analytics: Retained for 24 months
After the retention period, we securely delete or anonymize your information.
Security of Your Information
We implement comprehensive security measures to protect your information from unauthorized access, disclosure, alteration, and destruction:
- SSL/TLS encryption for website data transmission
- Secure password hashing for account credentials
- Regular security audits and vulnerability assessments
- Limited employee access to sensitive data (need-to-know basis)
- Secure storage of payment card information compliant with PCI DSS standards
- Multi-factor authentication for account protection
- Regular staff training on data protection and privacy
No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
General Rights:
- Right to Access: Request a copy of personal information we hold about you
- Right to Correct: Request correction of inaccurate information
- Right to Delete: Request deletion of your information (subject to legal retention requirements)
- Right to Opt-Out: Unsubscribe from marketing communications
- Right to Data Portability: Request your information in portable format
- Right to Object: Object to processing of your information
California-Specific Rights (CCPA):
- Right to know what personal information is collected, used, and shared
- Right to delete personal information
- Right to opt-out of the "sale" of personal information
- Right to non-discrimination for exercising CCPA rights
To exercise any of these rights, contact us at contact@airlinehelpcenter.com or call (888) 859-7280. We will respond within 30 days.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Session Cookies: Temporary cookies that expire when you close your browser
- Persistent Cookies: Cookies that remain on your device to remember preferences
- Analytics Cookies: Cookies used by Google Analytics to track website usage
- Advertising Cookies: Cookies used to deliver targeted advertisements
You can control cookies through your browser settings. Disabling cookies may affect website functionality. We do not use cookies to collect sensitive financial information.
Children's Privacy
AIRTKTSERVICES LLC does not knowingly collect personal information from children under age 13. If we become aware that we have collected information from a child under 13, we will delete such information immediately.
Parents or guardians who believe we have collected information from a child under 13 should contact us immediately at contact@airlinehelpcenter.com.
Call Recordings and Consent
We may record incoming and outgoing calls for quality assurance, training, and legal compliance purposes. By calling our phone line, you consent to the recording of your conversation. State-specific wiretapping laws may apply; where required by law, we obtain explicit consent before recording.
Third-Party Links and Services
Our website may contain links to third-party websites, including those of airlines and travel booking services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any linked sites before providing information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us:
AIRTKTSERVICES LLC
1070 MORRIS AVE APT 1147
UNION, NJ 07083
United States
Phone: (888) 859-7280
Email: contact@airlinehelpcenter.com
Response Time: Within 30 days